Customer Feedback – Why is it so important?
Feedback is one of the most important, most valuable things a business can receive. Why is it so important to understand customer sentiment, and what should we use it for?
How can chatbots provide better customer experiences?
Our previous article touched on how having a well implemented chatbot solution can work wonders for Service Desks, reducing pressures and freeing up valuable time for staff. In this article we shift our focus, looking at the impact of chatbots from the customer’s side.
How can Chatbots help reduce pressure on Service Desks?
In the quest for greater efficiency and a more satisfactory service for users, chatbots are fast becoming a great way of reducing pressure on Service Desks, freeing up valuable time and responding to users needs quickly.
Business Continuity Through a Pandemic (and Beyond)
Preparedness, innovation and adaptability have been key for organisations the world over in the past 12 months. What can be done to improve our agility and approach to change and unpredictability?
Sollertis and Excalibur Data Systems announce strategic partnership
Sollertis and Excalibur collaborate to deliver Business Relationship Management and Digital Business Transformation Management solutions on the Cherwell Service Management platform to North American customers. March 17, 2016 Swindon UK – Sollertis, a leading European Cherwell Software partner, today announced a partnership with Excalibur Data Systems, a top Cherwell Partner for North America based in […]
So what about Service Strategy and CSI? Does no-one care?
“We don’t know where we’re going, but we’re way ahead of schedule!” This phrase sums up the IT Service Management conundrum for me. IT Service Management is critical to Digital Transformation, and the business technology organisation is poised for an amazing future if it can grasp the opportunity to lead that digital transformation business strategy. So […]
A Beginners Guide to Business Relationship Management (BRM)
By Simon Kent, chief innovation officer, Sollertis
Sollertis converge BRM and ITSM on Cherwell Software platform to drive Digital Business Transformation
Customers to Benefit From Integrated Business Relationship Management and ITSM Capabilities to manage and serve Digital Business Transformation SWINDON, WILTSHIRE, UK – January 12, 2016. Today, Sollertis, a leading innovation partner of Cherwell Software and software developer on Cherwell Service Management (CSM), announced the latest release of their comprehensive Business Relationship Management (BRM) and Digital […]
