Streamlining CMBD
A Configuration Management Database, or CMDB, is a tool used to store a variety of information related to IT services and assets. It is a
A Configuration Management Database, or CMDB, is a tool used to store a variety of information related to IT services and assets. It is a
Chatbots are transforming the business landscape in many ways, but one of the most compelling use cases is in IT support. It should come as
Using chatbots in HR departments has increased in the recent years, with advancements in AI and machine learning, chatbots can handle a variety of tasks,
One of the world’s first chatbots was created in 1966[1] called Eliza. However, it wasn’t until much later that chatbots became essential tools for consumers, businesses,
Work-life balance is critical to a successful & productive life. Benefits include family, leisure & personal health. Here, we discuss the importance, benefits & ways
Feedback is one of the most important, most valuable things a business can receive. Why is it so important to understand customer sentiment, and what
Our previous article touched on how having a well implemented chatbot solution can work wonders for Service Desks, reducing pressures and freeing up valuable time
In the quest for greater efficiency and a more satisfactory service for users, chatbots are fast becoming a great way of reducing pressure on Service
Preparedness, innovation and adaptability have been key for organisations the world over in the past 12 months. What can be done to improve our agility
How will chatbots change the way IT Service Desks provide support to users?