Blog
Streamlining CMBD
A Configuration Management Database, or CMDB, is a tool used to store a variety of…
The Role of Chatbots in IT
Chatbots are transforming the business landscape in many ways, but one of the most compelling…
Chatbots in Human Resources
Using chatbots in HR departments has increased in the recent years, with advancements in AI…
The Evolution of Chatbots and How They Support Remote Workforces Today
One of the world’s first chatbots was created in 1966[1] called Eliza. However, it wasn’t until…
Good Work-Life Balance, How Important Is It?
Work-life balance is critical to a successful & productive life. Benefits include family, leisure &…
Customer Feedback – Why is it so important?
Feedback is one of the most important, most valuable things a business can receive. Why…
How can chatbots provide better customer experiences?
Our previous article touched on how having a well implemented chatbot solution can work wonders…
How can Chatbots help reduce pressure on Service Desks?
In the quest for greater efficiency and a more satisfactory service for users, chatbots are…
Business Continuity Through a Pandemic (and Beyond)
Preparedness, innovation and adaptability have been key for organisations the world over in the past…
