September 7 2016, Swindon, Wiltshire, UK. University of Lincoln has chosen Sollertis Convergence and Cherwell Service Management to underpin its Business Relationship Management strategy by
Businesses are missing out on the potential benefits of technological developments such as Internet of Things (IoT) and big data because they lack the skills
The number of UK bank branches has halved since 1998, with just 8000 surviving this ongoing cull according to this piece in The Times. Lloyds
All successful businesses manage their customers, but very few have realised the importance of managing the other relationships which define their success. Simon Kent explains
Much of the current effort to modernise IT service management is well intentioned, but doomed to failure. Simon Kent explains the barrier which ITSM must
Growth, performance and disruptive innovation are now more important than cost reduction and financial management. 271 company directors polled by Deloitte say the risk of losing
In our opinion, there are two crucial areas that must be addressed before businesses can truly embrace digital transformation.
Spending on business analytics designed to support digital transformation will grow 50% every year on its way to becoming a $187 billion industry by 2019.
IT leaders are being warned that they must develop a two-step culture within IT to create a regular stream of digital transformation initiatives.
Business Relationship Management is increasingly recognised as an important tool for connecting departments with corporate objectives. But this underplays the massive role that BRM will
